FIELD SERVICE - FUTURE CUSTOMER SERVICE IN THE FIELD

Is your sales and service organization properly equipped for a paradigm shift? Field service is increasingly moving from a reactive to a proactive way of working, with increased efficiency and more satisfied customers as a result.

The service and field work is automated with optimized and autogenerated work orders. In addition, more and more people are interested in the possibilities of the Internet of Things, which allows for errors and service needs to be discovered before they even arise. Predictive analysis is the future of customer and field service.

With Dynamics 365 as a foundation, you get right from the start, a system that supports all related functions in the organization and is equipped to expand the possibilities of the future with IoT. In addition, you can add the features you need gradually.

 

WITH DYNAMICS 365 FOR FIELD SERVICE YOU GET:

Autogenerated scheduling and work orders
Optimized route planning
Full support for mobile use
Ready-made IoT connections for increased proactive working

CLEAR NEWS FOR CUSTOMERS AND SUPPLIERS

For companies that are moving towards more automated field work, there is much to gain. Workflows and routes become more optimized, which means more time can be spent on customer service and additional sales - and less time is spent on transport or in waiting mode. Ultimately, it's all about making sure the right skills are in place at the right time. More efficient for the supplier - and better for the customer.

WHY SHOULD SERVICE AND MARKETING MANAGERS TALK ABOUT THIS?

Both service and marketing managers want to achieve the same thing: more satisfied and more profitable customers. What is different is that we meet the customer at different points in the relationship. For Sales and Marketing, it is about getting better control of customers and potential customers - and finding effective ways to analyze data and convert them into concrete actions. Service units then strive to provide the same customers with more efficient service.

Why not invest in a common system that supports all functions and their different needs? Dynamics 365 is a comprehensive solution where the Sales and Field Service applications go hand in hand. 

Read more about Dynamics 365

AUTOMATE PROCESSES WITH IOT IN THE FIELD SERVICE

With IoT as the field service of the future, errors and service needs can be detected before they even arise, which leads to great opportunities for increased efficiency and thus also more satisfied customers.

We at Dynamics by Sigma are experts in field service and have great experience in the field. The environment and workflow created by our experts are designed to automate processes with IoT. Not only does the solution simplify elements for field workers through real-time guidance and virtualization, but it also allows specialists to be in the office instead of going out into the field.

3 OPPORTUNITIES WITH IOT IN THE FIELD SERVICE OF THE FUTURE

- Proactive responses - With connected sensors and the Internet of Things, maintenance needs can be based on facts rather than expected periodicity.

- Act on the basis of better facts about the customer - By means of constant connection, history and customer-specific preferences, service and solutions can be adapted and resolved more efficiently.

- Diagnose remotely in real time. With the help of sensors and the right software, service organizations can control equipment remotely.

 

Colin_Crow

Do you want to know more?

Colin Crow
Managing Director
colin.crow@sigma.se
+44 2031 376076

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