In order to maximize your business' sales productivity and create sustainable customer relationships, your business needs the right strategies and tools. With an extensive expertise in Microsoft Dynamics 365, we are passionate about business processes that engage more potential customers, provide faster business deals and strengthen customer loyalty.
We have significant experience in Customer Relationship Management (CRM) and with our Customer Engagement service, we help manufacturing and service companies to create profitable customer journeys in a global and digitalized world.
Customer Engagement consists of five apps; together, these give you a seamless solution to increase sales opportunities, improve customer service and, not least, improve the customer experience.
Improving the sales team's ability to create leads and do more profitable business. With the application's smart AI services, sellers get better customer insight and help with the right focus on the right activity.
Streamline your fieldwork and deliver premium on-site service. Using support material and route planning, our clients get more efficient resourcing and lower costs.
Offer first-class customer service that inspires loyalty. Dynamics 365 for Customer Service, unifies your business - through self-service, peer-to-peer services and staffed services. Get clear 360 views of incoming service and support cases, thresholds and customer data. Collect cases through any channel such as web portals, mail or social media.
Here, there’s also the opportunity to connect with the customer through a personalized portal. This allows the customer to clearly follow and understand the progress of the work. Workflow and automatic notifications make life easier when working with customer support. The agreement and established templates also control how debiting takes place and at what stages different debits proceed.
Create leads through email marketing, landing pages on the web, SMS and telephone calls and simplify the management of events with an event portal. Coordinate sales and marketing with a common customer view and functionality that supports account-based marketing. Support is also available for dynamic segmentation and for prioritizing leads using different assessment models. In addition, you can add a link to LinkedIn to better find the right target groups and nurture your leads. Dynamics 365 AI for Market Insights can be added to combine insights from events, landing pages, emails and social media comments and posts
Manage your projects in their entirety with everything from project planning to staffing, delivery and follow-up in one tool, with Dynamics 365 for Project Service Automation. The application utilizes the same resource planning system as Field Service, which makes it possible to streamline resourcing. Here you will find opportunities for project types, templates, agreements, invoice reports and much more that are useful in many projects.
Sigma has all the knowledge and experience and all the tools needed to ensure that your CRM implementation project is successful. We are specialists in Microsoft Dynamics Customer Engagement and our commitment is based on proven methods and best practice.
For those of you who want to quickly get started with CRM in the cloud, we have a standard implementation method: Dynago! It contains ready-made adaptations and methods for manufacturing and service-selling companies.
All applications in Dynamics 365 can be seamlessly integrated with each other, and in addition with Microsoft's Office applications. Boost your productivity and share information seamlessly from integrations with Outlook, Skype, Sharepoint, Teams, PowerBI, Azure IoT, and many more apps available in Microsoft Office 365.
With IoT in the field service of the future, errors and service needs can be detected before they even occur, which leads to great opportunities for increased efficiency and thus also more satisfied customers.
Thanks to the digital development, large parts of the purchasing process are already completed when a customer first contacts a supplier, and the supplier's opportunities to influence the exit of the business have thereby decreased. Capturing potential customers early has therefore become an important success factor and the applications in Dynamics 365 Customer Engagement can help you with this, and also in creating a seamless customer experience
At Sigma, we are specialists in Microsoft Dynamics 365 with significant experience in CRM implementations for complex organizations. With business understanding and ready-made solutions in marketing, sales and customer service, we help B2B manufacturing and service-selling companies to create profitable and loyalty-building customer journeys.